sinarPrivacy Policy
This page describes what data we collect when you use sinar and how we keep that data protected. We at sinar are committed to transparency about our data practices, and we follow regional privacy standards to safeguard your information. Our privacy policy applies to all users of our platform—whether you're accessing sinar from Jakarta, Surabaya, Bandung, Medan, Semarang, or any other supported jurisdiction.
We collect information necessary to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and operate our service securely. We never sell your data to third parties, and we limit data sharing to trusted service providers who process payments, store backups, and provide customer support on our behalf. Your data is encrypted in transit and at rest, and we retain it only as long as necessary to serve you and comply with local regulations.
Our sinar team handles your personal information with care. This policy explains exactly what we collect, why we collect it, who can access it, how long we keep it, and what rights you have over your data. If you have questions after reading this policy, our support team can clarify further.
What Data We Collect on sinar
We at sinar collect the following categories of data when you register and use our platform. First, we collect identity information: your full name, date of birth, email address, and phone number. This is required for account creation and identity verification (KYC). Second, we collect identity documents: scans or photos of your ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or official correspondence). We use these to verify you are who you claim to be and to comply with anti-money-laundering regulations.
Third, we collect financial information: your bank account or e-wallet details when you deposit or withdraw funds. We do not store your full bank account number or credit card data—instead, we store a token that our payment processor uses to complete transactions. Fourth, we collect transaction records: every deposit, withdrawal, game session, and bet is logged in your account statement so you can audit your own history. Fifth, we collect technical data: your IP address, browser type, device information, and interaction logs (which games you played, when you logged in). We use this data to troubleshoot technical issues, detect fraud, and understand how our sinar platform is used.
Finally, we may collect optional communication data: if you contact our support team via chat or email, we keep records of those conversations to help resolve your issue and improve our service. We do not collect sensitive data like your genetic information, biometric data (except to enable optional biometric login on your device), or precise real-time location.
How We Use Your Data on sinar
We use your data for the following purposes. First, we use it to verify your identity and comply with anti-money-laundering and know-your-customer (KYC) regulations in the jurisdictions where we operate. Second, we use it to process your deposits and withdrawals—your payment information is sent securely to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet to complete transactions. Third, we use it to operate the sinar platform: to maintain your account, track your balance, record your game sessions and bets, and provide you with account statements.
Fourth, we use technical data to secure our platform. We monitor for fraud, unauthorized access, and suspicious activity. We use your transaction history and login patterns to detect anomalies—for example, if your account is accessed from an unfamiliar location, we may flag it or require additional verification. Fifth, we use your data to provide customer support. When you contact our team, we review your account history and transaction records to help resolve your issue. Sixth, we use your email address and phone number to send transactional notifications (deposit confirmations, withdrawal updates, account alerts). We do not use your contact information for marketing unless you explicitly opt in.
Finally, we use aggregated and anonymized data to improve our sinar platform. We analyze which games are popular, what payment methods users prefer, and how the platform performs. This analysis does not identify you personally—we remove your name and contact information before analysis.
Third-Party Processors and Data Sharing
We at sinar work with trusted third-party service providers to operate our platform. We share data with these providers only as necessary and under strict contractual agreements. First, we share payment information with our payment processors and e-wallet partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and Indonesian banks) to process your deposits and withdrawals. These partners have their own privacy policies, and we recommend reviewing them if you're concerned about how they handle your data.
Second, we share data with our hosting and cloud-storage providers. Our servers and backups may be located outside Indonesia—for example, in Singapore or another regional data centre. These providers are bound by contracts to keep your data secure and confidential. Third, we share limited data with our customer support platforms and analytics providers. These tools help us respond to your questions and understand how sinar is used. Fourth, we may share data with law enforcement or regulatory authorities if required by law (e.g., in response to a court order or government request for information about fraud or illegal activity).
We do not sell your data to marketing companies, advertisers, or data brokers. We do not allow third parties to use your data for purposes outside the scope of their contract with us.
We at sinar encrypt your data in transit using industry-standard TLS protocols and at rest using AES-256 encryption, ensuring your information remains secure even if our servers are breached.
Cookies and Tracking Technology
We use cookies on the sinar platform to enhance your experience. Cookies are small files stored on your device that help us remember your login status, game preferences, and settings so you don't have to re-enter them every time you visit. We also use cookies to prevent fraud and detect suspicious activity on your account. Some cookies are essential to platform functionality (e.g., session cookies that keep you logged in), while others are optional (e.g., preferences cookies that remember your game selections).
You can manage cookies through your browser settings. Most browsers allow you to disable cookies or clear them periodically. However, disabling essential cookies may prevent you from using parts of sinar. We do not use third-party tracking cookies or beacons to follow you across the internet. We do not sell data to ad networks or engage in cross-site tracking. Our analytics tools (which may include Google Analytics or similar services) are configured to anonymize your data and respect your privacy.
Your Rights Under Our sinar Privacy Policy
You have several rights regarding your data on sinar. First, you have the right to access your data. You can log into your sinar account anytime and view your personal information, documents, and transaction history. You can request a full copy of your data by contacting our support team. Second, you have the right to correct inaccurate data. If your name, email, or address is wrong, let us know and we'll update it. Third, you have the right to delete your data (subject to legal retention requirements). You can request account closure, and we'll delete your personal information within thirty days where legally permitted. However, we may retain transaction records and identity documents for seven years to comply with anti-money-laundering regulations.
Fourth, you have the right to data portability. If you wish to transfer your account information to another service, we can provide your data in a standard format. Fifth, you have the right to object to data processing. If we're using your data for a purpose you disagree with, you can ask us to stop (with exceptions for legal compliance). Sixth, you have the right to lodge a complaint with a data protection authority if you believe we're mishandling your data.
To exercise any of these rights, contact our support team with your request. We'll respond within thirty days. If you need escalated assistance, we can direct you to our data protection officer or compliance team.
How We Secure Your Data on sinar
We at sinar employ multiple security measures to protect your data. All communication between your device and our servers is encrypted using TLS (Transport Layer Security), a standard encryption protocol. Your passwords are hashed and salted so we cannot read them even if our database is compromised. Your payment information is tokenized—we never store your full card number or bank account number—and is handled by certified payment processors with their own security standards.
We conduct regular security audits and penetration testing to identify vulnerabilities. We limit access to your data to authorized employees and service providers who need it to serve you. We use firewalls, intrusion detection systems, and other technical controls to prevent unauthorized access. We monitor our servers for suspicious activity and log all data access so we can detect breaches. If we discover a security incident that may compromise your data, we will notify you within seventy-two hours (or as required by local law) and explain what happened, what data was affected, and what steps you can take to protect yourself.
However, no security system is perfect. While we do our best to protect your data, we cannot guarantee absolute security. You are responsible for keeping your password secret and your device secure. If you suspect unauthorized access to your sinar account, contact our support team immediately.
Changes to Our sinar Privacy Policy
We at sinar may update this privacy policy from time to time as our practices evolve or as regulations change. When we make material changes (e.g., we start using your data in a new way), we will notify you by email and ask for your consent if required. You can always check this page to see the current version of our policy. If you disagree with changes, you can close your account and request data deletion.
Contact Our sinar Privacy Team
If you have questions or concerns about our privacy practices, contact our support team. Our team can explain how we use your data, help you exercise your rights, or escalate your concern to our data protection officer. You can reach us via live chat during business hours, or by email anytime. We typically respond to email within one business day. We also welcome questions about specific data-handling scenarios—for example, if you're unsure whether we collect data in a particular situation, ask us and we'll clarify.
We take privacy seriously because we know your personal information is valuable and deserves protection. Thank you for trusting sinar with your data, and we're committed to handling it responsibly.